GIFT HAMPERS Q&A

Can I create my own Gift Hamper?

You sure can! Head to "Create your own Gift Hamper" in the Gift Hamper drop down menu and you will be taken to our box builder!

Is there a minimum item quantity for creating your own box?

There is a minimum of 3 items required for our gift boxes to receive a 20% discount. You can then add on extra items if you wish! We recommend having a minimum of 3 items (not including the greeting card) to make your box look a little fuller!

Is there a maximum item quantity?

'Build Your Own' Hampers can come in 3 sizes, Small, Medium and Large. Your hamper will be packed in the box that best suits the size and quantity of items selected to be included in your hamper.

Do you have pre-made gift boxes?

We do! If you are indecisive or pressed for time, we have a few ready made boxes available for you to choose from on the "Curated Gift Hampers" page. 
The items in these boxes are set and cannot be changed, except for the option of adding or changing the greeting card (dependent on the box).
Can I add a pair of earrings or 2 to my box?
You definitely can! In the Box Builder, Step 3 is your chance to add some bling to your box and Step 4 is where you can add a keyring or lanyard! These Steps are optional and not needed to complete a gift box, but they make a beautiful addition!
If you select a Curated Gift Box and want to add some earrings or a keyring/lanyard you can do so by shopping the rest of the website like normal and add them to the cart. They will automatically be added to your gift box when we package it.
If you are having the gift box delivered directly to you to give to someone in person and you want to purchase a pair of earrings for yourself, please leave a note at the checkout so we know to package your items OUTSIDE the gift box, inside the mailing box. (You will still need to select a shipping rate for Gift Boxes, as outlined below)

Can I add a personalised message to my order?

Of course! We will hand write your message on your selected gift card to add that extra personalised touch. Just leave your message in the message field on the product page or in the notes section at the checkout. We'll take care of the rest!

Can I select a date for my box to be posted?

Due to the uncertain nature of Australia Post delivery timeframes at the moment, it is hard to time a parcel perfectly. We are more than happy to put a sticker on top of the box with a "Please open on (insert date here)" message with your chosen date!

How will my gift box be presented?

All of your selected items will be placed carefully in the best arrangement possible to not only make it look beautiful, but travel safely with as little movement as possible.

We use wood wool shred to pad the items in the box and make your gift look beautiful! The hamper is then placed inside a cardboard mailing box and padded with recylcled paper to make sure your box gets to the recipient safely!

While every care is taken packaging your boxes, Baxter Botanical does not take responsibility for items that may move during transit.

Perishable items

Some hampers may contain chocolate and other items that may be heat sensitive. We are not liable in the instance of any items being altered as a result of transportation. All items are stored in a cool environment prior to packaging and in the instance of extremely hot weather, we will avoid posting items where they are likely to sit in a hot distribution centre over the weekend. We will contact you if we feel we need to delay delivery until a Monday.

If your gift box contains alcohol

Liquor featured in our gift boxes is intended to be delivered as a genuine gift to a person. The gift is packaged and presented in such a manner that it is to be taken as a gift. The gift can only be delivered to another adult who is over 18 years of age and is available to receive the delivery. When ordering gifts with alcohol from us, you declare that the intended recipient is 18 or over.

Gift Hamper Shipping

PLEASE NOTE: Due to COVID-19 Shipping delays are expected. If you need your box delivered ASAP we suggest selecting Express Shipping at the checkout!

Gift Boxes will be packaged and posted within 1-2 business days.

 

Free Local Delivery

We currently offer free local contactless delivery to select postcodes surrounding the Mornington Peninsula. If you would prefer your box to be posted, that's fine too! Just select one of the gift box shipping options.

Shipping Rates

We use a combination of Couriers Please and Australia Post to ship our gift hampers. You will receive a tracking number once your order has been shipped.

Gift Boxes have a flat-rate  shipping fee of $15.00 for standard shipping Australia wide. Express shipping is $20.00 Australia-wide.

Some items added to your cart may prompt all of our shipping rates to automatically populate at checkout. Please ensure you select the rates for Gift Hampers only!

Please ensure you enter the correct postage details at checkout. If you are intending for your gift box to be delivered directly to the recipient please don't forget to enter their details and address at the checkout as the shipping address!

We don't take any responsibility for packages that are lost due to incorrect or incomplete customer details. We don't take any responsibility for packages once they are marked as delivered by Australia Post.

Returns

We do not offer returns or exchanges. If you have any concerns with your purchase, please feel free to email us at hello@baxterbotanical.com.au and we will be happy to assist! 

Please let us know if you have any enquiries or if we can assist you in any way. Our inbox is always open! Contact us at hellomokandme@gmail.com